Privacy Policy

SportsVault respects your privacy. This policy explains what personal information we collect, how we use and share it, and the choices you have. By using this website, you consent to the practices described here. For any privacy question, email info@sportsvault.com.bd.

1. Information we collect

We may collect:

• Registration details — name, email, phone number, gender, date of birth, delivery and billing addresses, postal code, and interests.
• Order and transaction history.
• Website usage data — pages viewed, IP address, browser and device information, and cookie data.

Payment security: SportsVault does not store your card number, expiry date, CVV, bank account, or mobile-wallet credentials. Payment data is encrypted with SSL and transmitted securely to our payment processors (bKash, SSLCommerz) only.

2. How we collect it

We collect information when you register, check out as a guest, place an order, take part in surveys or promotions, or simply browse — through forms, cookies, and web-server logs.

3. How we use your information

• To process orders, arrange delivery, and provide support.
• To send registration confirmations, one-time passwords (OTP), and order-status updates.
• To send promotional offers and newsletters — only with your consent, which you may withdraw at any time.
• To personalise your shopping experience, diagnose problems, and improve the website.
• To retain transaction records where required by law.

4. How we share your information

We do not sell your personal information. We share it only as needed:

• With service providers — delivery partners and payment processors — who may use it only to fulfil your order.
• When required by law, court order, or law enforcement, or to investigate fraud or protect users' safety.
• In aggregate, non-identifying form, with partners.

5. Cookies

We use cookies to keep your session secure, remember your preferences, and understand how the site is used. You can accept or reject cookies in your browser, though rejecting them may limit some features.

6. Data security

Your information is stored in databases behind firewalls with restricted, password-protected access, and sensitive data is encrypted with SSL. No method of transmission over the Internet is completely secure, so while we follow industry standards we cannot guarantee absolute security.

7. Your choices

• Opt in or out of marketing messages from your account settings or by contacting us. You cannot opt out of essential service messages while you hold an account.
• Correct, update, or delete your personal information from your account settings or by emailing us.
• Request account deletion — we remove your information from active databases, though some data may remain on backups.

8. Changes to this policy

We may update this policy from time to time. Changes take effect when posted, and we will notify you of significant changes via the website or email.

9. Contact us

For privacy questions or requests, contact us at +880 1700-000000 or info@sportsvault.com.bd, or through the Contact page.

বাংলা সংস্করণ

এই গোপনীয়তা নীতির বাংলা সংস্করণের জন্য info@sportsvault.com.bd ঠিকানায় যোগাযোগ করুন।